Just the reconciliation, run for you
Reconciliation services for family offices
Position, trade, cash, and expense reconciliation — run daily by AI agents that investigate breaks, apply your tolerance rules, and deliver a clean close with full audit trail.
The problem is not matching — it is the breaks
Most reconciliation tools auto-match the straightforward items. That part is solved. The real cost sits in the exceptions — the positions that do not match, the trades that settled differently than expected, the fees that do not tie back to the contract.
For family offices managing portfolios across multiple custodians, asset classes, and legal structures, these breaks multiply. Each one requires investigation: pulling statements, checking corporate actions, verifying settlement dates, and documenting the resolution. This is where staff time accumulates and where errors compound.
Our agents handle the exception queue. They investigate breaks, determine root causes, and resolve discrepancies — with a full audit trail on every action. The result is a clean reconciliation delivered on your schedule, not a dashboard you need to work through.
For the underlying control model across trades, positions, cash, income, corporate actions, and NAV support, read our investment and fund reconciliation process guide.
Four reconciliations we run
Each reconciliation type has its own failure modes and resolution workflows. Our agents are configured for the specific patterns of each.
Position reconciliation
Comparing custodian-held securities against your investment book of record. Catching quantity mismatches, missing lots, and corporate-action failures before they compound.
Read the process guideTrade reconciliation
Matching executed trades against broker confirmations and settlement instructions. Ensuring every buy, sell, and transfer is accurately captured across all systems.
Read the process guideCash reconciliation
Reconciling bank balances, margin accounts, and capital calls against internal ledgers. Identifying timing differences, missed dividends, and unrecorded fees.
Read the process guideExpense and fee reconciliation
Verifying management fees, performance fees, custody charges, and operating expenses against invoices and contractual schedules. Catching overbilling before it settles.
Read the process guideBreak categories and resolution workflows
Not all breaks are equal. Our agents classify each exception by type, apply the appropriate investigation workflow, and resolve within your configured tolerance rules.
Timing breaks
Trade date vs. settlement date mismatches, pending corporate actions, dividend accrual differences.
Agent checks settlement calendar, confirms pending status, auto-resolves on T+1/T+2.
Quantity breaks
Lot-level mismatches, partial fills, stock splits not yet reflected, transfer-in-kind lag.
Agent traces to source trade, verifies corporate action schedule, flags if unresolved after 3 business days.
Price/valuation breaks
Stale NAVs on alternatives, FX rate discrepancies, mark-to-model vs. mark-to-market differences.
Agent compares pricing sources, applies tolerance rules, escalates material deviations.
Missing items
Trades present at custodian but absent from book, or vice versa. Often caused by late booking or failed feeds.
Agent identifies the gap, checks feed logs, proposes booking entry or confirms custodian correction.
Fee discrepancies
Management fee calculations that don't match contractual terms, unexpected custody charges, performance fee waterfall errors.
Agent recalculates against contract terms, flags the delta, provides supporting calculation.
Tolerances and escalation
Every reconciliation operates within tolerance rules you define. Breaks within tolerance are auto-resolved and logged. Breaks outside tolerance follow your escalation path.
Configurable tolerances
- Absolute: e.g., ignore breaks below $100
- Percentage: e.g., ignore breaks below 0.01% of position value
- Per asset class: tighter for cash, wider for alternatives
- Per entity: different rules for different structures
Escalation workflow
- 1Break detected and classified by type
- 2Agent investigates root cause (pulls source data both sides)
- 3Within tolerance → auto-resolve, log reasoning
- 4Outside tolerance → escalate with investigation summary
- 5Unresolved after 3 days → priority alert to designated reviewer
Custodian and data feeds
Our agents connect directly to your custodians and prime brokers. We handle the integration — SWIFT messages, proprietary APIs, file deliveries, and portal scraping where necessary.
| Custodian / Prime Broker | Feed type |
|---|---|
| BNY Mellon | SWIFT MT535/MT536, proprietary API |
| Northern Trust | Passport file delivery, SFTP |
| State Street | InfoMediary, SWIFT messages |
| Pershing | NetX360 data feeds, FTP |
| JP Morgan | Custody Connect, SWIFT |
| Goldman Sachs PB | Prime services portal, API |
| Morgan Stanley PB | Matrix platform, file delivery |
| Interactive Brokers | Flex queries, API |
Not listed? We integrate with any custodian that provides electronic data delivery. Contact us to confirm connectivity for your specific setup.
"The breaks are the work"
What most tools do
- Auto-match the easy items
- Surface exceptions in a queue
- Wait for a human to investigate each one
- Require manual documentation of resolution
What our agents do
- Classify the break and apply the right investigation workflow
- Pull source data from both sides, check corporate actions and settlement dates
- Resolve within tolerance or escalate with full investigation summary
- Document every step in a permanent, auditable trail
Every resolution is documented
Regulators, auditors, and principals all ask the same question: why did this number change? Our agents produce a complete audit trail for every reconciliation item — what was found, what caused it, and how it was resolved.
Each resolution record includes:
Who this is for
Our reconciliation services are designed for organisations managing complex, multi-custodian investment portfolios.
Single-family offices
Managing multi-custodian portfolios across equities, fixed income, alternatives, and real assets.
Multi-family offices
Consolidating reporting across multiple families with different custodians, structures, and reporting requirements.
Fund administrators
Handling NAV reconciliation, investor allocations, and regulatory reporting for family-office-backed vehicles.
Frequently asked questions
What systems do your agents connect to?
Our agents pull data from major custodians (BNY, Northern Trust, State Street, Pershing, JP Morgan), prime brokers (Goldman Sachs, Morgan Stanley), fund administrators, and accounting platforms (Geneva, Advent, Investran, QuickBooks). We handle the integration — no IT project required on your side.
How do you handle alternative investments?
Alternatives — private equity, real estate, hedge funds — often lack automated feeds. Our agents process capital call notices, distribution statements, and quarterly valuations from PDFs and emails, reconciling them against your internal records with document-level audit trail.
What happens when a break is found?
The agent classifies the break (timing, quantity, price, missing item, or fee discrepancy), investigates the root cause by pulling source data from both sides, proposes a resolution, and documents the full chain of reasoning. Material breaks above your tolerance threshold are escalated for human review.
What tolerance thresholds do you support?
Tolerances are configurable per reconciliation type, asset class, and entity. You can set absolute thresholds (e.g., $100), percentage thresholds (e.g., 0.01%), or both. Breaks within tolerance are auto-resolved and logged; breaks outside tolerance are escalated.
How is this different from our custodian's reconciliation?
Custodians reconcile their own records. They do not reconcile across your other custodians, your internal books, or your alternative investments. We reconcile everything against everything — giving you a single consolidated view across all counterparties.
What does the engagement look like?
We start with a scoping call to understand your custodians, systems, and pain points. Then we configure agents for your specific reconciliation needs — tolerance rules, escalation paths, reporting cadence. You receive clean reconciliation reports on your schedule — daily, weekly, or at month-end.
Stop working the exception queue
Let our agents investigate the breaks, apply your tolerance rules, and deliver a clean reconciliation — on your schedule, with full audit trail.